jilihots Privacy Policy

1. Introduction

jilihots ("jilihots," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the jilihots online casino platform at jilihots.club (the "Platform"). This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you have over your own data.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. By registering an account or using the jilihots Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, jilihots acts as the Personal Information Controller in respect of the personal data you provide when using the Platform. This means jilihots determines the purposes and means of processing your personal information.

If you have any questions, concerns, or requests relating to your personal data, you may contact our Data Protection Officer (DPO) through the support channels available on the jilihots Platform. Our support team is available 24/7 via live chat.

3. Personal Data We Collect

jilihots collects the following categories of personal data from players and Platform visitors:

Category	Examples
Identity Data	Full legal name, date of birth, gender, government-issued ID number (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS number)
Contact Data	Email address, mobile number, residential address (barangay, city/municipality, province, ZIP code)
Account Data	Username, encrypted password, account preferences, communication preferences
Financial Data	GCash number, Maya account details, bank account details (for bank transfer), debit card details (masked), transaction history, deposit and withdrawal records
KYC & Verification Data	Copies of government-issued identification documents, proof of address documents, selfie or liveness verification images
Gaming Data	Game history, wager amounts, win/loss records, session duration, responsible gaming tool settings
Technical Data	IP address, device type, browser type and version, operating system, time zone, screen resolution, referring URL
Usage Data	Pages visited, features used, click-stream data, session timestamps, search queries within the Platform
Communications Data	Records of your communications with jilihots customer support, including live chat transcripts and support ticket history

jilihots does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly necessary for identity verification, age verification, and compliance with anti-money laundering obligations. Where sensitive personal information is collected, it is processed only on the basis of your explicit consent or as required by law.

4. How We Collect Your Data

jilihots collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs.
• Third-party sources: Identity verification and fraud prevention service providers; payment processors (GCash, Maya, banks); analytics providers; and, where applicable, publicly available sources for AML/KYC compliance purposes.

5. How We Use Your Personal Data

jilihots uses your personal data for the following purposes:

• To create, manage, and maintain your jilihots account.
• To verify your identity and age (21+ requirement) in accordance with Philippine gaming regulations and PAGCOR guidelines.
• To process deposits, withdrawals, and other financial transactions through supported Philippine payment channels.
• To comply with our anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Philippine law, including the Anti-Money Laundering Act (AMLA) and its amendments.
• To provide customer support and respond to your inquiries, complaints, and feedback.
• To administer bonuses, promotions, and loyalty programs you participate in.
• To enforce our Terms & Conditions and detect, investigate, and prevent fraud, cheating, and other prohibited activities.
• To operate and improve the Platform, including through analytics, A/B testing, and performance monitoring.
• To send you service-related communications, including account notifications, security alerts, and updates to our policies.
• To send you marketing communications about jilihots promotions and new features, where you have provided consent or where we have a legitimate interest to do so — you may opt out at any time.
• To support responsible gaming initiatives, including monitoring for signs of problem gambling and administering self-exclusion requests.
• To comply with any applicable legal obligation, court order, or regulatory requirement.

6. Legal Basis for Processing

jilihots processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or processing sensitive personal information.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and jilihots — including account registration, game access, and payment processing.
• Legal obligation: Where processing is required to comply with a legal obligation applicable to jilihots, including AML/KYC obligations, PAGCOR reporting requirements, and tax obligations.
• Legitimate interests: Where processing is necessary for the legitimate interests of jilihots or a third party, provided those interests are not overridden by your rights and interests. This includes fraud prevention, Platform security, and service improvement.

7. Sharing Your Personal Data

jilihots does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash, Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers engaged to assist with regulatory compliance.
• Fraud prevention and security providers: Service providers that help jilihots detect and prevent fraudulent activity on the Platform.
• IT and platform service providers: Cloud hosting, data storage, analytics, and customer support technology providers engaged by jilihots to operate the Platform.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulation.
• Professional advisers: Lawyers, auditors, and accountants engaged by jilihots in connection with legal, compliance, or financial matters, subject to professional confidentiality obligations.

All third-party service providers engaged by jilihots are required to process your personal data only in accordance with jilihots's instructions and applicable data protection law. They are not permitted to use your data for their own purposes.

8. Data Retention

jilihots retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. In particular:

• Account data and gaming records are retained for a minimum of five (5) years from the date of account closure, in accordance with PAGCOR record-keeping requirements and AML obligations.
• KYC and identity verification documents are retained for a minimum of five (5) years from the end of the business relationship, as required under the AMLA.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Marketing consent records are retained until you withdraw your consent or for as long as necessary to demonstrate compliance with consent obligations.

When personal data is no longer required, jilihots will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

9. Data Security

jilihots implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols.
• Encryption of sensitive data at rest, including financial and identity information.
• Access controls limiting personal data access to authorized personnel on a need-to-know basis.
• Regular security assessments, vulnerability scanning, and penetration testing of the Platform.
• Staff training on data privacy and information security obligations.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While jilihots takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your jilihots account credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.

10. Cookies & Tracking Technologies

jilihots uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences and settings to provide a more personalized experience on jilihots.
• Analytics cookies: Help us understand how players use the Platform so we can improve its performance and content.
• Marketing cookies: Used to deliver relevant promotional content about jilihots. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilihots Platform.

11. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jilihots:

• Right to be informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfils.
• Right of access: The right to request a copy of the personal data jilihots holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure or blocking:The right to request deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, or where processing is unlawful.
• Right to object: The right to object to the processing of your personal data, including for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the jilihots Data Protection Officer via live chat on the Platform. We will respond to your request within the timeframes prescribed by the Data Privacy Act and NPC regulations. We may need to verify your identity before processing your request.

12. Minors

The jilihots Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. jilihots does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the jilihots Platform, please contact our support team immediately.

13. International Data Transfers

Where jilihots transfers your personal data to service providers or partners located outside the Philippines, we ensure that such transfers are carried out in compliance with the Data Privacy Act of 2012 and NPC regulations. This includes ensuring that the recipient country provides an adequate level of data protection, or that appropriate safeguards — such as contractual clauses approved by the NPC — are in place to protect your personal data.

14. Changes to This Privacy Policy

jilihots reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification. Your continued use of the jilihots Platform after any such changes constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jilihots handles your personal data, please contact our Data Protection Officer through the 24/7 live chat support available on the jilihots Platform. You may also reach our support team at the email address displayed in the footer of this page.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.